Refund Policy

7-Day Money-Back Guarantee

At SkillSetMaster, we stand behind the quality of our courses. If you are not satisfied with your purchase, you can request a full refund within 7 days of enrollment.

Refund Eligibility Criteria:

✓ Request submitted within 7 days of purchase date
✓ Course progress is less than 25%
✓ No discount code was used during purchase

Important: Refunds are NOT applicable if you used a discount code during purchase. By using a discount code, you agree to waive the 7-day refund policy.

To request a refund, fill out the refund form or contact our support team within 7 days of your purchase date. We typically process approved refunds within 5-7 business days.

Please Be Respectful

Our support team works hard to process your requests promptly. When submitting a refund request, please:

•Be polite and professional in your communication
•Provide honest feedback to help us improve
•Avoid using ALL CAPS or aggressive language
•Allow 2-3 business days for response before following up

Remember: Our team members are real people dedicated to helping you. Respectful communication ensures faster processing. 🙏

How to Request a Refund

Submit Refund Form

Fill out the refund request form with your order details and reason

Our Team Reviews

We'll review your request within 2-3 business days

Receive Confirmation

You'll get an email with approval/rejection status

Get Your Refund

Approved refunds processed within 5-7 business days to original payment method

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Refund Request Form

Fill out the online form (Recommended)

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Email Support

projectsnightlight@gmail.com

Frequently Asked Questions

When does the 7-day period start?

From the date of your original purchase/enrollment.

What if I used a discount code?

Discount code purchases are non-refundable. You waive the refund policy when using any promotional code.

How long does refund processing take?

5-7 business days after approval. Bank processing may take additional 2-3 days.

Can I get a refund if I've completed 50% of the course?

No. Refunds are only available if you've completed less than 25% of the course content.

What happens after I submit a refund request?

Your course access remains active until we process your request. You'll receive an email with the decision within 2-3 business days.

Last updated: January 2026